IT Support Technician, Leeds

We are looking for a passionate and experienced IT professional with a minimum of two years’ experience who is used to working as part of a small team to support all IT business needs and projects.

Reporting to the Head of IT you will act as a first point of contact for all internal IT related queries from our two sites in Leeds and Peterborough. The ability to troubleshoot and find solutions to issues quickly and efficiently, whilst having a good eye for detail, is essential.

What you'll be doing:

• Providing 1st Line technical support for all hardware and software systems across the group
• Performing routine checks of our technology and IT system health, including system backups, disk space, and hardware status
• Deployment and installation of PC equipment as required
• Maintaining a good understanding of the business systems infrastructure and architecture so that user issues can be understood, and a clear definition of the problem source can be, if required, escalated on to the Head of IT
• Assisting the Head of IT with company projects and complex tasks
• Updating IT Systems such as asset inventories, documentation repositories and internal licensing

What you'll need:

• Hands-on experience of the following:
  • Windows Server 2012 Administration
  • Microsoft Active Directory
  • Office 365

• A clear understanding of IT security issues including, anti-virus, malware prevention
• Team player with the ability to work both as part of our small team and autonomously while taking full ownership for tasks and projects that are assigned to you
• The experience to identify where support and/or improvement is required and proactively provide it
• Flexible and adaptable with a hands-on approach, you’ll be excited by new ideas and technology and willing to pick up and work with new initiatives no matter how unfamiliar
• Strong communication skills, highly organised with the ability to manage your workload and understand and analyse problems
• Familiarity of working across multiple sites and dealing with remote support
• Previous experience of creating detailed documentation of systems and project work
• The ability to work under pressure, prioritise and escalate work schedules and to handle all end-users in a confident manner delivering a consistently positive service / outcome